Ratings & Reviews
Resident Reviews
|Recommended: YesNA — NA
response from property -Greetings,
Thank you for your review. We invite you to share with us your experience and thoughts regarding our community and its staff. You can reach out to us directly at (847) 255-9100. We are here for our residents. Have a great day!
Warm Regards,
The Lake+House Apartments Management Team
|Recommended: YesGarage parking — The only issue I have is parking in the garage. I’ve had issues for a couple weeks with the person parking next to me that doesn’t know how to park and it has yet to get resolved. We’ve called and emailed the office photos and no resolution. From no one
Yolanda,
Thank you for the review. We are sorry to hear that you are having issues with the parking garage. Please contact the office so we can address your concerns at (847) 255-9100.
Best regards,
Lake+House Apartments Management Team
|Recommended: NoRude stuff — Deavana is unprofessional and rude with residents, she made me not wanting to stay here no longer
Hi Liliya,
I do apologize. I assisted you today in changing your password so you can place your work orders online. Thank you for calling me back to let me know you could do so now. Our maintenance team will see and take care of your work orders for you.
|Recommended: YesThanks for all — thank you for your work...everything is ok would like more trash cans on the street near the lake...thanks
Iryna,
Thank you for your five-star review. We are so glad to hear that you are having a great experience and enjoying your home. We are pleased you have noticed our hared work.
Best Wishes,
The Lake+House Apartments Management Team
|Recommended: YesI have been calling this apartment complex my home since 2021, and hope to be here for many years to come. It is not only situated on beautifully maintained acreage, but offers a friendly and safe environment. Any needed maintenance to my apartment is easily requested and promptly attended to by the most courteous, friendly and professional maintenance staff. Although this is an older complex, one would not know it due to the excellent maintenance and the apartments being luxurious. There is underground parking available via two elevators. This place has checked everything on my list of desired things in an apartment except individual laundry units in each apartment. Each floor is equipped with two larger capacity washing machines and dryers, centrally located, and operated by your credit card. I have found the set-up to be more than adequate. Although this is a large complex, the placement of the buildings and general lay-out allows for a feeling of openness and space. EXCELLENT
Hello, Launa
Thank you for taking the time to leave your review. We are so happy to hear you have loved living with us and are planning to stay for a long time. We try our best to keep the community looking beautiful and our staff as friendly and welcoming as they can be. We appreciate our residents and thank you for choosing to call this place your home.
Warmest Regards,
Lake+House Apartments Management Team
|Recommended: Yes5 star — 5 star
Thanks for sharing your review. We would love to hear about your experiences so we can continue to improve our community for our residents.
Looking forward to hearing from you, the Lake+House Apartments Management Team.
|Recommended: YesReview — The property staff is slow to get around to things. Constant broken amenities. Overall though, not a bad place to live. Just need more urgency from the staff and maybe a few renovations with some dated broken items
Hi Adam,
Thank you for taking time and reaching out. Your feedback is extremely valuable. We'd like to apologize for the challenges you described and will share your feedback with our team. If you have any other questions or concerns don't hesitate to drop by our office or give us a call.
Best Wishes,
Lake+House Apartments Management Team
|Recommended: YesDownsizing — Apartments are great accept for the very cold patio door. Love the amenities but it took 3 years to repair. The property manager “Devon” lacks in customer service, she always seems ambivalent to any issues but her support staff is amazing especially Daniella. Daniella is very responsive and even if it is something she can’t figure out she will make you feel important and find a solution or atleast show some empathy. Daniela has great customer service skills.
Thank you for taking the time to post your review. While we appreciate your kind words about some of our office staff, we are sorry to see that you are unhappy with others. We value you, and your satisfaction, and would like to personally address your concerns as soon as possible. Please call us at (847) 255-9100.
Warmest Regards,
Lake+House Apartments Management Team
|Recommended: YesNice — Very attentive staff
Hello Shannon,
Thank you for taking the time to leave us a review. We appreciate the 5-star rating and kind words! Our staff members strive to provide top-notch customer service for both prospects and residents. If you have any further feedback, please feel free to reach out to us at info@lakehouseluxury.com.
Best,
Lake+House Apartments Management Team
|Recommended: NoJacuzzi and Indoor pool sauna — Danielle and other staff members ignore my request and inquiries on that status of these 2 repairs
Hi, thank you for the review. I reviewed the repairs you were requesting a status on, which was on our hot tub. This was a problematic fix that took longer than expected since we were coordinating with outside vendors. Emails did go on to the property throughout the time it was not working. However, a fixed date could not be given. The good news is that we finally got it fixed, which now all our residents can enjoy.
|Recommended: NoBad aministration equals bad experience — Trying to get the plastics for the windows should not be something to be dealt with when the weather starts getting cold. This is something that should have been delt with over the summer. Our baby has been coughing all night during these cold nights because the cold breeze keeps getting through our windows. It is difficult to believe that with all the amount of money that you receive from the rent that you are still finding it difficult to pruchase these plastics. This is something top priority and we should be informed every day about the status of this situation. There is not a shortage of these products in the state, so the administration ought to get them no matter how much price it costs. It's the same with other issues such as the hot tub. Everytime I go into the office I hear some new resident asking about it and the answer is always the same, We are going to send an email about that during these days , same answer from August until today.
Thank you for your review. We try to keep our residents informed in all areas—emails were sent to our residents on the status of plastic for the windows and the hot tub.
There was a shortage of plastic for commercial use from the designated vendor we use. Yes, you could have found the plastic in your local stores, which all are welcome to purchase and install. We do the installation as a courtesy.
Our hot tub was problematic to repair; however, we got it done!
|Recommended: YesLake House — I enjoy the relaxed atmosphere with all of the trees, trails, and lake. Great amenities available as well such as pools, gym, tennis, and basketball.
Greetings Timothy,
Thank you for your review. We are so glad to hear that you are loving the amenities and our relaxed atmosphere. Have a great day!
Kind Wishes,
The Lake+House Apartments Management Team
|Recommended: NoNeeds a lot of work — Hace had so many issues and the place is always filthy. It seems like no one cares about setting expectations or standards. Getting anyone to actually help solve situations takes months. Things have slowly been improving but still the grounds are dirty and my building always has trash everywhere.
Thank you for your review. We addressed every one of your calls immediately, whether it was a maintenance issue in your apartment, someone who did not place their trash down the shoot, or bottles left in the parking lot. In apartment living, it is a challenge to have all residents take pride in their place and the area they are living in. We appreciate you taking pride.
|Recommended: YesNeed improvements — 1. The condos need garbage bins we see that glass bottles are thrown around the garbage bins used to be there and it is remove please keep them back
2. Every building just needs two cameras one at the mailbox and another at the entrance.
This would remove the need to have amazon locker and the hassle elderly residents go thro' to fetch the packages.
|Recommended: YesAwesome — Staff are great.
Thank you for your feedback, Ricardo. We are happy to hear you are pleased with our office staff. It is always our goal to hire professional and friendly employees to oversee our residents' needs.
Thanks again,
Lake+House Apartments Management Team