Ratings & Reviews

Overall Rating

(87 reviews)
96.6% of customers recommend this property

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Resident Reviews

submitted by Adam S. - |Recommended: YesReview — The property staff is slow to get around to things. Constant broken amenities. Overall though, not a bad place to live. Just need more urgency from the staff and maybe a few renovations with some dated broken items
response from property -Hi Adam, Thank you for taking time and reaching out. Your feedback is extremely valuable. We'd like to apologize for the challenges you described and will share your feedback with our team. If you have any other questions or concerns don't hesitate to drop by our office or give us a call. Best Wishes, Lake+House Apartments Management Team
submitted by Oksana K. - |Recommended: YesDownsizing — Apartments are great accept for the very cold patio door. Love the amenities but it took 3 years to repair. The property manager “Devon” lacks in customer service, she always seems ambivalent to any issues but her support staff is amazing especially Daniella. Daniella is very responsive and even if it is something she can’t figure out she will make you feel important and find a solution or atleast show some empathy. Daniela has great customer service skills.
response from property -Thank you for taking the time to post your review. While we appreciate your kind words about some of our office staff, we are sorry to see that you are unhappy with others. We value you, and your satisfaction, and would like to personally address your concerns as soon as possible. Please call us at (847) 255-9100. Warmest Regards, Lake+House Apartments Management Team
submitted by Shannon C. - |Recommended: YesNice — Very attentive staff
response from property -Hello Shannon, Thank you for taking the time to leave us a review. We appreciate the 5-star rating and kind words! Our staff members strive to provide top-notch customer service for both prospects and residents. If you have any further feedback, please feel free to reach out to us at info@lakehouseluxury.com. Best, Lake+House Apartments Management Team
submitted by Lukas A. - |Recommended: NoJacuzzi and Indoor pool sauna — Danielle and other staff members ignore my request and inquiries on that status of these 2 repairs
response from property -Hi, thank you for the review. I reviewed the repairs you were requesting a status on, which was on our hot tub. This was a problematic fix that took longer than expected since we were coordinating with outside vendors. Emails did go on to the property throughout the time it was not working. However, a fixed date could not be given. The good news is that we finally got it fixed, which now all our residents can enjoy.
submitted by Guillermo D. - |Recommended: NoBad aministration equals bad experience — Trying to get the plastics for the windows should not be something to be dealt with when the weather starts getting cold. This is something that should have been delt with over the summer. Our baby has been coughing all night during these cold nights because the cold breeze keeps getting through our windows. It is difficult to believe that with all the amount of money that you receive from the rent that you are still finding it difficult to pruchase these plastics. This is something top priority and we should be informed every day about the status of this situation. There is not a shortage of these products in the state, so the administration ought to get them no matter how much price it costs. It's the same with other issues such as the hot tub. Everytime I go into the office I hear some new resident asking about it and the answer is always the same, We are going to send an email about that during these days , same answer from August until today.
response from property -Thank you for your review. We try to keep our residents informed in all areas—emails were sent to our residents on the status of plastic for the windows and the hot tub. There was a shortage of plastic for commercial use from the designated vendor we use. Yes, you could have found the plastic in your local stores, which all are welcome to purchase and install. We do the installation as a courtesy. Our hot tub was problematic to repair; however, we got it done!
submitted by Timothy G. - |Recommended: YesLake House — I enjoy the relaxed atmosphere with all of the trees, trails, and lake. Great amenities available as well such as pools, gym, tennis, and basketball.
response from property -Greetings Timothy, Thank you for your review. We are so glad to hear that you are loving the amenities and our relaxed atmosphere. Have a great day! Kind Wishes, The Lake+House Apartments Management Team
submitted by Megan K. - |Recommended: NoNeeds a lot of work — Hace had so many issues and the place is always filthy. It seems like no one cares about setting expectations or standards. Getting anyone to actually help solve situations takes months. Things have slowly been improving but still the grounds are dirty and my building always has trash everywhere.
response from property -Thank you for your review. We addressed every one of your calls immediately, whether it was a maintenance issue in your apartment, someone who did not place their trash down the shoot, or bottles left in the parking lot. In apartment living, it is a challenge to have all residents take pride in their place and the area they are living in. We appreciate you taking pride.
submitted by Ricardo D. - |Recommended: YesAwesome — Staff are great.
response from property -Thank you for your feedback, Ricardo. We are happy to hear you are pleased with our office staff. It is always our goal to hire professional and friendly employees to oversee our residents' needs. Thanks again, Lake+House Apartments Management Team
submitted by Rakesh R. - |Recommended: YesReview — Its good
submitted by Katherine R. - |Recommended: YesGreat place to live — Great place to live
submitted by Nachiket P. - |Recommended: YesNice place to live — This is a very nice place to live
submitted by SUNGSOO H. - |Recommended: YesGreat Area to live — Lake House is great area to live. It's quiet place and clean.
submitted by Steven W. - |Recommended: YesGood to go — Nice place to live, especially for.pet owners
submitted by Jacob K. - |Recommended: YesHonestly, It is Great — The staff is the reason I moved here. They helped me move with every question or issue I had. Mary and Daniela acted professional and understood me. They treated me like a person first and foremost. I toured many apartments in the area, and this was the only place that let me take my time, treated me right, and had affordable housing.
response from property -Hi Jacob, Thank you so much for the kind words! We are so happy to have been able to welcome you home to Lake+House. Warm Regards, Mary Tuzzolino
submitted by Debisree S. - |Recommended: YesExcellent property — Best rental property in Wheeling
response from property -Thank you so much for your review! We are so pleased you feel this way and appreciate you saying so. Warm Regards, Mary Tuzzolino Property Manager

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